FAQs

FAQs

Help, support and information on Home Centre? You will find it here.

Shipping

When will I receive my order?

For household products, orders placed before 3:00 PM from Monday to Saturday will be delivered in two to three business days and orders placed after 3:00 PM will be delivered in four to five business days.

For furniture, you’ll be able to schedule the delivery time and date that suits you, at checkout.

During sales or promotional events, we do get a little busy and may require an additional two to three business days to deliver your order.

What if I'm not at home when my order arrives?

For household products, once our delivery partner receives your order, they will dispatch it directly to your address. If you are unavailable when they arrive, they will make two more delivery attempts.

If you’re unavailable to receive your furniture order on the scheduled date, your subsequent delivery will be charged. The charges will vary according to our rate card.

Will I be charged for delivery?

Delivery is free on orders of Rs. 999 and above.

Your delivery charges will be displayed during the checkout process.

My Account

How do I create an account?

You can set up your LifestyleStores.com account in two easy ways – either from our Sign Up page or with your Facebook profile.

To set up your account using our Sign Up page, simply follow these steps:

Click ‘Sign Up’ at the top of the page.
Enter your name and email address in the box that pops up.
Create a password.
Click ‘Sign Up’.
To set up your account with your Facebook profile, follow these steps:

Click ‘Sign In’ at the top of the page.
Click ‘Sign In’ with Facebook.
Click ‘OK’ on the permissions dialog box that appears on your Facebook page.
HomeCentre.com will use your Facebook details to create your HomeCentre.com account.
You’re good to go. Happy shopping!

How do I change my email address?

We’re sorry, you will not be able to change the email address you’ve used to create your existing account. If you’d like to use a different email address, you’ll have to sign up and create a new account.

Don’t forget, to transfer your Landmark Rewards points to your new account, you must first unlink your Landmark Rewards account from your existing HomeCentre.com account. You can do this by calling our Customer Service team on 1800-212-7500. Once you’ve created your new HomeCentre.com account, you’ll be able to link it with your Landmark Rewards account from your My Account page.

How do I change my password?

To change your password:

  1. Sign in to your HomeCentre.com account.
  2. Go to the My Account section.
  3. Go to your Profile page.
  4. Click ‘Change Password’.
  5. Enter your current and new password (something secure that’s easy to remember), and confirm it.
  6. Hit the Save Changes button.

How do I change my payment details?

To add, delete or change your debit or credit card details:

  1. Sign in to your HomeCentre.com account.
  2. Go to the My Account section.
  3. Click on the Payment link.
  4. Add or delete Debit or Credit Cards as needed, and select your default payment card.

How do I change my billing address?

To change your billing address:

  1. Sign in to your HomeCentre.com account.
  2. Go to the My Account section.
  3. Click on the Address Book tab on the left of the page.
  4. Click on the Add a New Address link at the top of the page.
  5. Make your changes and save your new billing address.

Is my account and payment information secure?

Your account, Debit Card and Credit Card information are secured by best-in-class 256-bit SSL encryption. To keep your personal and payment details safe, we ensure that sensitive and private data exchanges between you and HomeCentre.com happen over a Secure Sockets Layer (SSL) communication channel, and are encrypted and protected with digital signatures.

SSL-secured communication channels are specially designed to protect all personal and sensitive information sent over the Internet. For security reasons, we only store and display the last four digits of your Debit Card or Credit Card number and card expiry date when placing an order.

I've signed up and created an account. Do I need to register once again to shop other Landmark Brands online?

No, you can use one account to shop all Landmark brands online. After you sign up for one of our brands, use the same username and password to sign in for other brands. You’ll be able to view and manage all your information in one place.

If you have a LandmarkShops.in account, you can continue to sign in to the brand sites with the same username and password.

At the moment, you can shop these brands online:

Lifestyle – www.lifestylestores.com

Home Centre – www.homecentre.com

Max – www.maxfashion.com

Orders

Can I place an order over the phone?

At the moment, we only accept orders placed through the HomeCentre.com site and apps.

Can I place an order without opening an account?

Yes, you can. Simply skip the sign-in process and shop as a guest. You’ll only need to enter your address and payment information when you check out.

Can I add products from Lifestyle, Max and Home Centre to my basket and place a single order?

Yes, we offer the universal basket facility, which allows you to shop all our brands together in one convenient session.

Simply click on the Shop More Brands button on the top of your home page and select which brand you wish to shop. You’ll be directed to that brand’s site.

All the products you choose (from across our brands) will go to one universal basket and you’ll be able to complete your shopping in a single checkout.

Can I place an order for a product that's out of stock?

We regularly update our product range with new items, but every once in a while, you may miss out on something. Enter your email address in the Notify Me box next to the product, and you’ll be the first to know when it’s back in stock.

How do I cancel an order?

It’s easy. Here’s what you need to do:

If you’ve signed in to your account:

  1.  Go to the Order Details page in your My Account section.
  2.  Click on the order from which you want to cancel products.
  3.  Select the specific products you wish to cancel.
  4.  Click ‘Cancel selected items’.

That’s it! You’re done.

If you’re a guest user:

Call us on 1800-212-7500 and we’ll help you cancel your order.

Do remember that you can only cancel orders that are in the Processing stage.

If your order has already been dispatched, then wait for it to arrive and refuse to accept the delivery.

For Click & Collect orders, if your products have already been dispatched, they will be held at the store for 14 days, after which your return and refund will be initiated.

I was disconnected from the Internet while my order was being processed. How do I complete my order?

That sounds terrible. Fortunately, if a Thank You screen hasn’t been displayed, it means your order hasn’t been processed. Restart the process and try again.

Payments

What payment methods do you accept?

We accept a variety of payment methods:

  • Visa or MasterCard Debit and Credit Cards.
  • RuPay Debit Cards.
  • NetBanking.
  • Cash on Delivery.
  • Wallets such as Paytm, MobiKwik and JioMoney.

Please note, Cash on Delivery is not available at all locations, so do check your Pincode to confirm that it is available for you.

Is it safe to shop online with my Debit or Credit Card?

Yes. We use best-in-class 256-bit SSL encryption to secure and protect your shopping experience.

What is a wallet?

A wallet is a convenient digital payment method that allows you to pay for your purchases digitally and securely, instead of worrying about paying by cash.

You can pay easily for your purchases on LifestyleStores.com using popular digital wallets such as Paytm, MobiKwik or JioMoney.

How do I pay using Wallets?

Here’s how you can pay using Wallets:

  1. Add the products you want to your basket and checkout.
  2. At the Payment page, you will see 5 payment options, including Debit Card, Credit Card, Cash on Delivery, NetBanking and Wallets. Click on Wallets.
  3. Select the wallet you want – Paytm, MobiKwik or JioMoney.
  4. Once you’re redirected to the wallet portal, sign in to your wallet account. You’ll be able to pay with the money available in your wallet.

That’s it!

How do I load money into my wallet?

To do that, the wallet app needs to be downloaded to your mobile device.

How do I add a wallet on my phone?

Download the wallet app on your Android phone or iPhone and install it.

Can I club my wallet payment with other payment methods?

Yes, if you have a HomeCentre.com Credit Note, you can combine it with your wallet while making a payment.

Is there a price limit on Cash on Delivery purchases?

Yes, the Cash on Delivery limit depends on your delivery address and your Pincode. Get in touch with our customer support team at 1800-212-7500 to know the exact COD limit for your Pincode.

You can also opt to pay by Debit Card, Credit Card, NetBanking or Wallets.

Why isn't Cash on Delivery a payment option to me?

Our courier partners are unable to offer the Cash on Delivery service at a few locations. If you live in one of these locations, you can still choose to pay via NetBanking, Wallets or by Debit or Credit Card.

How do I pay if the Cash on Delivery option is not available for my address?

If our courier partner cannot offer Cash on Delivery for your address, try NetBanking or pay with your Debit or Credit Card. If you do not have these facilities, do get in touch with your bank to activate them easily.

You can also choose to pay using one of the digital wallets we offer, such as Paytm, MobiKwik or JioMoney.

Will I have to pay anything extra if I choose Cash on Delivery?

No, you don’t have to pay any additional charge for Cash on Delivery over and above the shipping charge.

Are there any hidden charges?

No, there are absolutely no hidden charges. Octroi or sales tax is borne by Home Centre. You pay only the amount that you see in your order summary.

What should I do if my payment attempt fails?

If your payment has failed, please try again after checking whether your account details, billing address, Debit or Credit Card details, NetBanking details, Wallet details, or any other payment-related information is accurate.

Check that your internet connection is working.

If any amount has been debited during the failed transaction, it will be credited back to your bank account, Credit Card or Wallet within seven business days.

Buy Now

What is Buy Now?

Buy Now is our lightning-fast payment feature that allows you to shop faster. When you click on Buy Now, it will use your default shipping address and payment preference or give you the option to set them up as you go. All you need to do is use the ‘Buy Now’ button on a product’s page and enjoy faster shopping.

Why should I use Buy Now?

You should use Buy Now to enjoy lightning-fast shopping. With Buy Now, you can checkout directly from the product page itself, and not have to go through the usual Basket, Shipping and Payment pages.

If you’re interested in only one product, your shopping becomes even quicker.

Tracking and Delivery

When will I receive my order?

For household products, orders placed before 3:00 PM from Monday to Saturday will be delivered in two to three business days and orders placed after 3:00 PM will be delivered in four to five business days.

For furniture, you’ll be able to schedule the delivery time and date that suits you, at checkout.

During sales or promotional events, we do get a little busy and may require an additional two to three business days to deliver your order.

Can I change my delivery address after I've placed my order?

We’re sorry, but we won’t be able to change your delivery address after your order has been placed. You’ll need to first cancel your order – either online from your account (if you’re a registered user) or by calling us on 1800-212-7500 (if you’re a guest user). You can then place a new order with the corrected address.

Returns Process

How do I return my products?

You can return your products in three easy ways.

Request a return online

  1.  Go to Order History in My Account, select the products you want to return and place a return request.
  2.  Pack and seal your products and hand them over to our courier partner along with the invoice. They’ll give you an acknowledgement receipt.
  3.  We’ll check your returns and credit your refund to your card, bank account or wallet. If you’ve paid by cash, you’ll receive a Credit Note.

Return to Store

  1.  Wrap your products (except furniture) in their original shipping packaging and bring them along with your invoice to any Home Centre or combined Home Centre and Lifestyle store.
  2.  Hand over your return – an authorised staff member will take your package.
  3.  After we check your returns, we’ll process your refund. You’ll receive a cash refund or a refund to your card, bank account or wallet, depending on your payment method. You can also opt for a Credit Note.

Call for a pick-up

  1.  Call us at 1800-212-7500 to schedule a pick-up time and location.
  2.  Pack and seal your products and hand them over to our courier partner along with the invoice. They’ll give you an acknowledgement receipt.
  3.  We’ll check your returns, and credit your refund to your card, bank account or wallet. If you’ve paid by cash, you can ask for a bank transfer when you call, or opt for a Credit Note.

Please remember, you must include all warranty cards when you return your products.

When will you pick up the products I want to return?

We will arrange a pick up within 3 business days, once the return request has been made.

Click & Collect

How does Click & Collect work?

Click & Collect is a convenient and complimentary service which allows you to shop and pay for your order on one of our sites, select one of our participating stores in India as your pick-up point, and collect it at your convenience.

Do I get any additional benefit by placing a Click & Collect order?

Yes, you’ll enjoy an get additional discount on any in-store purchase on the day of pickup. Simply ask the Click & Collect Store Executive for your discount voucher as you collect your order.

Gift Card

What can I do in case I lose my Gift Card?

Sorry, we cannot replace or compensate for a lost card.

How many Gift Cards I can redeem on same transaction?

You can redeem multiple gift cards in a single transaction.

Other Information

Are the prices on your website different from the prices in-store?

Our online prices are usually the same as our in-store prices. However, we do occasionally run exclusive online or in-store promotions that may result in price differences.

Do you run offers and promotions online?

Yes. We regularly run offers, promotions and exclusive online sales on HomeCentre.com. Check the site regularly for new offers, or sign up for our newsletter to get all the latest deals delivered to your inbox.

Landmark Rewards

What is Landmark Rewards?

Landmark Rewards is the Landmark Group’s award-winning loyalty programme, which allows you to earn points on purchases and spend them for instant savings.

Landmark Rewards members also enjoy exclusive offers, special invitations to in-store activities and sale previews, birthday bonus points, and a whole lot more!

How do I join Landmark Rewards?

Here’s how:

Shop at any Landmark Group store – Lifestyle, Max, Spar, Home Centre, Splash, Melange, Bossini, Krispy Kreme or Fun City.

Fill in the Landmark Rewards enrolment form, and share your mobile number.

That’s it! You are now a privileged member of Landmark Rewards. Use your mobile number to access the programme.

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